Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping (Domestic): 3–7 business days

• Expedited Shipping: 2–3 business days

• International Shipping: 7–21 business days

Delivery times are estimates and may vary depending on your location and external factors beyond our control.

Shipping Locations

We currently ship to:

• United States

• Select international countries (availability shown at checkout)

If your country is not listed, please contact us before placing your order.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Shipping Delays

We are not responsible for delays caused by carriers, customs, weather, or other unforeseen circumstances. However, we will do our best to assist you if any issues arise.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered. If your package is missing, please contact the shipping carrier directly.

Damaged Items

If your order arrives damaged, please contact us within 5 days of delivery with your order number and photos of the item. We will work with you to resolve the issue promptly.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: hello@needlepointfinishingbyjessica.com

Thank you for shopping with us!